Information We Collect

When you work with us or visit our site, we collect different types of information depending on how you interact with our services.

Information You Give Us Directly

This includes details you share when you contact us, request a quote, or start a project:

• Your name and business name
• Email address and phone number
• Business address and location details
• Project requirements and technical specifications
• Communication preferences
• Payment and billing information when we work together

Technical Information We Gather Automatically

Like most websites, we collect some technical data when you visit:

• IP address and approximate location
• Browser type and device information
• Pages you visit and time spent on our site
• Referring website or search terms
• Operating system and screen resolution

How We Use Your Information

We're specific about how we use your data. Here's what we actually do with it:

We won't use your information for marketing without your explicit permission. And we definitely won't sell your data to third parties.

Data Storage and Security

Your information is stored on secure servers, and we use industry-standard security measures to protect it. This includes encrypted connections, regular security audits, and restricted access to sensitive data.

Where Your Data Lives

Client project data and business information are stored on servers located in Taiwan and secure cloud infrastructure that complies with international security standards. We choose providers carefully based on their security practices and data protection policies.

How Long We Keep Your Data

We keep your information for as long as necessary to provide our services and meet legal requirements:

• Active project data: duration of the project plus two years
• Financial records: seven years as required by Taiwan tax law
• Website analytics: aggregated data kept indefinitely, individual data for 18 months
• Email correspondence: three years unless you request earlier deletion

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. Here's what you can do:

To exercise any of these rights, send us an email at support@shinewavehub.com. We'll respond within 15 days and complete your request within 30 days.

Sharing Your Information

We don't share your personal information with third parties except in these specific situations:

Service Providers

We work with trusted providers for hosting, email services, and payment processing. They only get access to the information they need to do their job, and they're contractually required to protect your data.

Legal Requirements

We'll disclose information if required by Taiwan law, court order, or government request. We'll notify you if this happens unless we're legally prevented from doing so.

Business Transfers

If our business is acquired or merged with another company, your information might be transferred. You'll be notified before this happens, and the new entity must honor this privacy policy.

That's it. We don't sell data to advertisers, share it with data brokers, or use it for purposes beyond what's described here.

Cookies and Tracking

Our website uses minimal tracking technology. We use basic analytics to understand how people find and use our site, but we don't use advertising cookies or invasive tracking methods.

What We Track

• Essential cookies for site functionality (like remembering form entries)
• Analytics cookies to see which pages are most useful
• Session data to improve site performance

You can disable cookies in your browser settings, though some site features might not work properly if you do.

Data Security Measures

We take technical and organizational measures to protect your information from unauthorized access, loss, or misuse:

• All data transmissions use SSL/TLS encryption
• Access to client data is restricted to authorized personnel only
• We use secure password policies and two-factor authentication
• Regular security audits and vulnerability assessments
• Encrypted backups stored in secure locations
• Staff training on data protection practices

While we do everything we can to protect your data, no system is completely secure. If we experience a data breach that affects your information, we'll notify you within 72 hours as required by Taiwan law.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If we discover that we've inadvertently collected data from a minor, we'll delete it immediately.

Changes to This Policy

We might update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're an active client, or post a notice on our website for at least 30 days.

The "Last Updated" date at the top tells you when the most recent changes were made. We recommend checking this page periodically if you want to stay informed about how we handle your information.

International Data Transfers

While we primarily operate in Taiwan, some of our service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses or equivalent protections.

If you're located outside Taiwan and choose to work with us, your information will be transferred to and processed in Taiwan under this privacy policy and Taiwan's data protection laws.